Domain Not Working

If your custom domain is not loading your Nuvi store correctly, follow this troubleshooting guide to identify and fix the issue.

Symptom: "This site can't be reached"

This means DNS is not resolving to your Nuvi store:

Check DNS records — Log in to your domain registrar and verify the DNS records match what Nuvi requires.
Wait for propagation — DNS changes can take up to 48 hours to propagate globally. Use a tool like dig or whatsmydns.net to check propagation status.
Check for typos — Ensure the CNAME or A record values are exactly as shown in your Nuvi settings.

Symptom: SSL Certificate Error

If you see "Your connection is not private" or a certificate error:

Wait for certificate provisioning — After DNS verification, Nuvi automatically provisions an SSL certificate. This can take up to 10 minutes.
Clear HSTS cache — If you previously visited the domain with a different certificate, your browser may have cached the old certificate. Clear your browser's HSTS settings or try a different browser.
Cloudflare conflict — If your domain uses Cloudflare, set the proxy status to "DNS Only" (gray cloud icon) to let Nuvi handle SSL.

Symptom: Domain Shows Wrong Site

If the domain loads but shows the wrong website:

You may have old DNS records pointing to a different server. Remove any existing A, AAAA, or CNAME records that conflict with the Nuvi configuration.
If you recently migrated from another provider, old records may still be cached. Wait for full DNS propagation.

Symptom: www Works But Root Domain Does Not (or Vice Versa)

The www version uses a CNAME record, while the root domain (without www) uses an A record.
Make sure both records are configured in your DNS settings.
Some registrars offer "CNAME flattening" or "ALIAS records" for root domains — use these if available.

Verification Steps

Use these commands in your terminal to debug DNS issues:

# Check A record for root domain
dig yourstore.com A

# Check CNAME for www
dig www.yourstore.com CNAME

# Check if the site is reachable
curl -I https://yourstore.com

Still Not Working?

If you have verified everything above and the domain still does not work, contact Nuvi support with:

Your domain name
A screenshot of your DNS settings
The output of the dig commands above