Handling Refunds and Returns

Handling Refunds and Returns

Handling returns and refunds professionally builds customer trust. Nuvi provides tools to manage the entire refund process from the admin panel.

Initiating a Refund

1. Navigate to Orders and open the order that needs a refund.
2. Click "Create Refund".
3. Select the items being refunded or enter a custom refund amount.
4. Choose a reason for the refund (customer request, damaged item, wrong item, etc.).
5. Add an optional note explaining the refund.
6. Click "Confirm Refund".

Full vs. Partial Refunds

• Full Refund — Returns the entire order amount including shipping. Use when the entire order needs to be returned.
• Partial Refund — Returns only part of the order amount. Use when only some items are returned or when offering a partial credit.

Refund Processing

Refund processing times depend on the payment method:

• Stripe — Refunds appear on the customer's statement within 5-10 business days.
• iyzico — Typically processes within 2-5 business days.
• Bank transfer — Manual refund required. Nuvi marks the order as refunded, but you must transfer the funds separately.

Return Workflow

If a customer wants to return items:

1. The customer contacts you via email or your contact form.
2. You create a Return in the admin panel for the order.
3. Provide the customer with return shipping instructions.
4. When you receive the returned items, mark the return as received.
5. Process the refund.

Restocking Returned Items

When processing a return, Nuvi can automatically restock the returned items. Check the "Restock Items" option during the refund process to add the returned quantities back to your inventory.