Order Notifications

Order Notifications

Nuvi sends automated email notifications to keep both you and your customers informed about order activity. This guide explains the available notifications and how to configure them.

Customer Notifications

The following emails are sent automatically to customers:

• Order Confirmation — Sent immediately after a successful purchase. Includes order number, items, total, and shipping address.
• Shipping Confirmation — Sent when you mark an order as fulfilled. Includes tracking number and carrier link.
• Refund Notification — Sent when a refund is processed. Includes refund amount and expected timeline.

Admin Notifications

Store administrators receive notifications for:

• New Order — Notifies you when a new order is placed.
• Low Stock Alert — Warns when a product's inventory drops below a threshold.
• Return Request — Alerts you when a customer requests a return.

Configuring Email Settings

1. Go to Settings > Notifications in the admin panel.
2. Verify your sender email address — this is the "from" address on all outgoing emails.
3. Toggle individual notification types on or off.
4. Customize the email template if you want to add your branding or change the wording.

Email Delivery

Nuvi uses a reliable email service to ensure high deliverability. If customers report not receiving emails:

• Ask them to check their spam/junk folder.
• Verify the sender email address is configured correctly.
• If using a custom domain for email, ensure SPF and DKIM records are set up.

Testing Notifications

Place a test order on your store to verify that all email notifications are working correctly. Check both the customer-facing emails and the admin notifications.