Processing Orders

Processing Orders

When a customer places an order, it appears in your admin panel. This guide explains the order lifecycle and how to process orders efficiently.

Order Statuses

Orders in Nuvi move through several statuses:

• Pending — Order placed, awaiting payment confirmation.
• Completed — Payment received, ready for fulfillment.
• Fulfilled — Items shipped, tracking information added.
• Canceled — Order canceled before fulfillment.
• Refunded — Payment returned to customer.

Viewing Orders

1. Click Orders in the left sidebar.
2. You will see a list of all orders, sorted by most recent.
3. Use the search bar and filters to find specific orders by number, customer name, or status.
4. Click any order to see its full details: items, shipping address, payment info, and timeline.

Fulfilling an Order

1. Open the order you want to fulfill.
2. Click "Create Fulfillment".
3. Select the items to include (you can partially fulfill if needed).
4. Add a tracking number and select the shipping carrier.
5. Click "Complete Fulfillment".

The customer receives an automatic email notification with their tracking information.

Partial Fulfillment

If some items are ready to ship but others are not, you can create a partial fulfillment. Ship what you have, then create another fulfillment later for the remaining items. The order status will show "Partially Fulfilled" until all items are shipped.

Order Notes

Add internal notes to an order by scrolling to the Notes section and typing your message. Notes are only visible to admin users and are helpful for tracking special requests or internal communication.